Voluntary turnover

Chapter NO.1

Introduction

Background

1.01 Employee turnover is a much-studied phenomenon. There is a huge literature on the causes of voluntary employee turnover dating back to the fiftiess.

1.02 Voluntary turnover is a major job for many organisations in many Asiatic states ( Barnett, 1995 ; Chang, 1996 ; Syrett, 1994 ) . Employee turnover is giving insomniac darks to human resource directors in many states in Asia ( Naresh Khatri ) . Organizations are passing tonss of money to cut down employee turnover. Employee turnover is besides one of the issues faced by many organisations in Pakistan.

Aim of the Research Study

1.03 The aim of the survey is to cognize the factors of employee turnover, why employee quit the occupations and leave the organisations and which factor influence the most while go forthing the organisation.

1.04 The aim of the survey is to cognize the factors, which influence the most in employee turnover in, name centre industry in Pakistan.

Problem statement

1.05 What are the factors of employee turnover in the organisations?

Research Questions

a ) What are the grounds ; employees quit their occupations and leave the organisations?

B ) What is the function of the factors ( options, purpose to discontinue, occupation satisfaction, organisational committedness, rewards and conditions, employee features, preparation and development and influence of colleagues ) in employee turnover?

degree Celsius ) Which factors cause the most in the employee turnover?

Rational Of the Study

1.06 The intent of the research survey “Factors of employee turnover” is to assist out the directors to calculate out the factors of employee turnover in the organisations. So that the directors easy can happen, why employee is go forthing the organisation? Harmonizing to the consequences they can do the programs to cut down the employee turnover in the organisations.

Definitions of the Footings

1.07 “Employee turnover is defined as, the ratio of figure of workers that had to be replaced in a given clip period to the mean figure of workers” .

Chapter NO 2

Literature Review

2.1 Over clip there have been a figure of factors that appear to be systematically linked to turnover. An early reappraisal article of surveies on turnover by Mobley ( 1979 ) revealed that age, term of office, overall satisfaction, occupation content, purposes to stay on the occupation, and committedness were all negatively related to turnover ( i.e. the higher the variable, the lower the turnover ) . In 1995, a meta-analysis of some 800-turnover surveies was conducted by Hom and Griffith, which was late updated ( Griffith, 2000 ) . Their analysis confirmed some well-established findings on the causes of turnover. These include: occupation satisfaction, organisational committedness, comparing of options and purpose to discontinue.

2.2 The top factor cited in most surveies is low compensation and unequal benefits. Lack of grasp and feeling that the employer values the employees ‘ parts besides ranks high on the list of grounds for employee turnover. Another lending factor to employee turnover is hapless direction. This includes such factors as hapless communicating from leading, deficiency of preparation, excessively much alteration, deficiency of resources necessary to make the occupation, deficiency of acknowledgment that an employee is dissatisfied with calling development chances, torment, take downing behaviour, and a deficiency of flexibleness toward employees. Lifestyle alterations, such as the transportation of a partner, birth of a kid, or the demand for a shorter commute will besides do employee turnover. ( Kathleen Goolsby )

2.3 Some variables and factors are examined and discussed in more item below.

Comparison of Options

2.4 The comparing of options is a factor that plays a function in employee turnover. The relationship between options and turnover on an single degree has been researched widely since March & A ; Simon ‘s 1958 seminal work on easiness of motion.

2.5 Much of the subsequent research focused on the nexus between occupation satisfaction, perceived alternate chances and turnover. Subsequently, research workers began to concentrate on the function of both existent and sensed chances in explicating single turnover determinations.

2.6 Subsequent research has indicated that existent options are a better forecaster of single turnover than sensed chances. Research on the impact of unemployment rates as a placeholder for existent chances in employee turnover revealed that unemployment rates affected the job-satisfaction/turnover purpose relationship but non existent turnover ( Kirschenbaum & A ; Mano-Negrin, 1999 ) . They concluded that macro degree analysis predicted turnover forms but perceptual experiences of chances did non. This point was reinforced in their survey on medical centres in assorted locations used steps of perceived and nonsubjective chances in internal and external labour markets. The writers concluded that aims chances were a better set of accounts of existent turnover behaviour than either sensed internal or external labour market chances.

2.7 Nevertheless, while existent options appear to be a better forecaster of turnover, there is besides well-established grounds of the nexus between perceived options and existent turnover. In their most recent meta-analysis, Griffith ( 2000 ) confirmed that perceived options modestly predict turnover.

Purposes to Discontinue

2.8 Intension to discontinue is one of the factors that play a function in employee turnover. Mobley ( 1979 ) noted that the relationship between purposes and turnover is consistent and by and large stronger than the satisfaction-turnover relationship, although it still accounted for less than a one-fourth of the variableness in turnover. Much of the research on sensed chances has been found to be associated with purposes to go forth but non existent turnover ( Kirschenbaum & A ; Mano-Negrin, 1999 ) .

Organizational Committedness

2.9 Many surveies have reported a important association between organisational committedness and turnover purposes ( Lum, 1998 ) . Tang ‘s ( 2000 ) survey confirmed the nexus between committedness and existent turnover and Griffith ‘s ( 2000 ) analysis showed that organisational committedness was a better forecaster of turnover than overall occupation satisfaction.

2.10 Research workers have established that there are different types of organisational committedness. Allen & A ; Meyer ( 1990 ) investigated the nature of the nexus between turnover and the three constituents of attitudinal committedness: affectional committedness refers to employees ‘ emotional fond regard to, designation with and engagement in the organisation ; continuation committedness refers to commitment base on costs that employees associate with go forthing the organisation ; and normative committedness refers to employees ‘ feelings of duty to stay with the organisation. Simply, employees with strong affectional committedness stay with an organisation because they want, those with strong continuation committedness stay because they need to, and those with strong normative committedness stay because they feel they ought to. Allen and Meyer ‘s survey indicated that all three constituents of committedness were a negative index of turnover. In general, most research has found affectional committedness to be the most decisive variable linked to turnover.

Job Satisfaction

2.11 The relationship between satisfaction and turnover has been systematically found in many turnover surveies ( Lum, 1998 ) . Mobley 1979 indicated that overall occupation satisfaction is negatively linked to turnover but explained small of the variableness in turnover. Griffith ( 2000 ) found that overall occupation satisfaction modestly predicted turnover. In a recent New Zealand survey, Boxall ( 2003 ) found the chief ground by far for people go forthing their employer was for more interesting work elsewhere. It is by and large accepted that the consequence of occupation satisfaction on turnover is less than that of organisational committedness.

Features of Employees

2.12 Despite a wealth of research, there look to be few features that meaningfully predict turnover, the exclusions being age and term of office. Age is found to be negatively related to turnover ( i.e. the older a individual, the less likely they are to go forth an organisation ) . However, age entirely explains small of the variableness in turnover and as age is linked to many other factors, entirely it contributes small to the apprehension of turnover behaviour.

2.13 Tenure is besides negatively related to turnover ( the longer a individual is with an organisation, the more likely they are to remain ) . Mangione in Mobley concluded that length of service is one of the best individual forecasters of turnover. ; Griffith besides found that age and term of office have a negative relationship to turnover.

2.14 There is small grounds of a individual ‘s sex being linked to turnover. Griffith ‘s 2000 meta-analysis re-examined assorted personal features that may be linked to turnover. They concluded that there were no differences between the quit rates of work forces and adult females. They besides cited grounds that gender moderates the age-turnover relationship ( i.e. adult females are more likely to stay in their occupation the older they get, than make work forces ) . They besides found no nexus between intelligence and turnover, and none between race and turnover.

Wagess and Conditionss

2.15 Wagess and conditions is one of the variables of the employee turnover. Mobley ( 1979 ) concluded that consequences from surveies on the function of wage in turnover were assorted but that frequently there was no relationship between wage and turnover. Other surveies found no important relationship.

2.16 On the other manus Campion ( 1991 ) cited in Tang suggests that the most of import ground for voluntary turnover is higher wages/career chance. Martin ( 2003 ) investigates the determiners of labour turnover utilizing establishment-level study informations for the UK. Martin indicated that there is an reverse relationship between comparative rewards and turnover ( i.e. constitutions with higher comparative wage had lower turnover ) .

Pay and Performance

2.17 Griffith ( 2000 ) noted wage and pay-related variables have a modest consequence on turnover. Their analysis besides included surveies that examined the relationship between wage, a individual ‘s public presentation and turnover. They concluded that when high performing artists are insufficiently rewarded, they leave. They cite findings from Milkovich and Newman ( 1999 ) that where corporate wages plans replace single inducements, their debut may take to higher turnover among high performing artists.

Attitudes to Money

2.18 For some persons pay will non be the exclusive standard when people decide to go on within an bing occupation. In the survey of mental wellness professionals, Tang ( 2000 ) examined the relationship between attitudes towards money, intrinsic occupation satisfaction and voluntary turnover. One of the chief findings of this survey is that voluntary turnover is high among employees who value money, irrespective of their intrinsic occupation satisfaction. However, those who do non value money extremely but who have besides have low intrinsic occupation satisfaction tended to hold the lowest existent turnover. Furthermore, employees with high intrinsic occupation satisfaction and who put a low value on money besides had significantly higher turnover than this 2nd group. The research workers besides found that puting a high value of money predicted existent turnover but that backdown knowledges ( i.e. believing about go forthing ) did non.

Training and Career Development

2.19 Martin ( 2003 ) detected a complex relationship between turnover and preparation. He suggested that constitutions that enhance the accomplishments of bing workers have lower turnover rates. However, turnover is higher when workers are trained to be multi-skilled, which may connote that this type of preparation enhances the chances of workers to happen work elsewhere. The literature on the nexus between lower turnover and preparation has found that off-the-job preparation is associated with higher turnover presumptively because this type of developing imparts more general accomplishments ( Martin, 2003 ) .

Consequence of Vocational Training

2.20 In a survey analyzing the consequence of apprenticeships on male school departers in the UK, Booth and Satchel ( 1994 ) found that completed apprenticeships reduced voluntary job-to-job, voluntary job-to-unemployment and nonvoluntary occupation expiration rates. In contrast, uncomplete apprenticeships tended to increase the issue rate to these finishs relative to those who did non have any preparation. Winkelmann ( 1996 ) reported that in Germany apprenticeships and all other types of vocational preparation cut down labour mobility in malice of the fact that the German apprenticeship preparation is intended to supply general and therefore more movable preparation.

Career Commitment

2.21 Chang ( 1999 ) examined the relationship between calling committedness, organisational committedness and turnover purpose among Korean research workers and found that the function of calling committedness was stronger in foretelling turnover purposes. When persons are committed to the organisation they are less willing to go forth the company. This was found to be stronger for those extremely committed to their callings. The writer besides found that employees with low calling and organisational committedness had the highest turnover purposes because they did non care either about the company or their current callings.

2.22 Persons with high calling committedness and low organisational committedness besides tend to go forth because they do non believe that the organisation can fulfill their calling demands or ends. This is consistent with old research that high calling committers consider go forthing the company if development chances are non provided by the organisation. However, this group is non disposed to go forth and is likely to lend to the company if their organisational committedness is increased. Chang found that persons become affectively committed to the organisation when they perceive that the organisation is prosecuting internal publicity chances, supplying proper preparation and that supervisors do a good occupation in supplying information and advice about callings.

Influence of Colleagues

2.23 A 2002 survey by Kirshenbaum and Weisberg of 477 employees in 15 houses examined employees ‘ occupation finish picks as portion of the turnover procedure. One of their chief findings was that colleagues ‘ purposes have a major important impact on all finish options – the more positive the perceptual experience of their colleagues desire to go forth, the more employees themselves wanted to go forth.

Chapter NO 3

Method

Research Procedure

3.01 The research is a descriptive survey. A descriptive survey can be defined as, “A survey that focuses on a peculiar state of affairs or set of state of affairss, studies on of import facets observed, and efforts to find the interrelatednesss among them.”

3.02 The end of the descriptive research survey is to offer to researcher a profile or to depict relevant facets of the phenomena of involvement from an person, organisational, industry- oriented, or the other prospective. ( Uma Sekran )

3.03 The intent of the research survey “Factors of employee turnover” is to assist out the directors to calculate out the factors of employee turnover in the organisations. So that the directors easy can happen, why employee is go forthing the organisation? Harmonizing to the consequences they can do the programs to cut down the employee turnover in the organisations.

Sampling

3.04 The sample for the research is taken through the random sampling. The type of sampling is cluster trying. In this type of trying I have chosen 100 employees as a sample to make full out the questionnaire. These employees are from different sections and their places in the sections are besides different. The sample of the employees consists of top degree directors, in-between degree directors and non directors.

Data Collection

Secondary Datas

3.05 Secondary informations is collected from the diaries, newspapers, and publications and pervious research surveies. Most of the information is taken from the old research documents on employee turnover, which are available on the Internet libraries.

Primary Data

3.06 For the primary informations, I have designed a questionnaire harmonizing to factors described above in the literature reappraisal. The questionnaire is filled by 100 employees from different organisations. The employees are from top degree direction, middle flat direction and no managerial degree.

Datas Analysis

3.07 Each inquiry is analyzed by utilizing informations tabular matter method ; tabular matter consists merely numbering the figure of instances that fall in to assorted classs.

Tabulation Frequency Distribution

3.08 Frequency distribution is method to reason the questionnaires, frequence distribution method merely reports the figure of responses that each inquiry received and is the simplest manner of discouraging the empirical distribution of the variable. A frequence distribution organizes informations in to categories or group of values and shows the figure of observations.

3.09 The presentation of tabular matter frequence distribution is done by column charts, saloon charts and pie charts etc.

Chapter NO 4

Consequences and Discussion

What is your gender?

Table 1

Gender

Frequency

Percentage

Valid Percentage

Cumulative %

Male

75

75

75

75.00

Female

25

25

25

100.00

Entire

100

100

100

Pie Chart 1

4.1 This tabular array shows that the sample of 100 questionnaires was distributed indiscriminately among male and female employees. In which we observed that 75 % were male pupils and 35 % were female employees.

What is your age?

Table 2

Age

Frequency

Percentage

Valid Percentage

Cumulative %

20-24

24

24

24

24.00

25-29

31

31

31

55.00

30-34

21

21

21

76.00

35-39

13

13

13

89.00

40-44

6

6

6

95.00

45-Above

5

5

5

100.00

100

100 %

100 %

Pie Chart 2

4.2 The above tabular array shows that questionnaires were divided into six different age groups i.e. from 20-24, 25-29, 30-34, 35-39, 40-44 & amp ; 45-Above. Out of this 31 % employees were aged from 25-29. 24 % were aged from 20-24. 21 % were form 30-34. 13 % were from 35-39. 6 % from 40-44 % , & A ; 5 % from 45-above.

What is your section?

Table 3

Department

Frequency

Percentage

Valid Percentage

Cumulative %

Administration

11

11

11

11.00

Selling

15

15

15

26.00

Operationss

7

7

7

33.00

Customer Servicess

31

31

31

64.00

Finance

10

10

10

74.00

Human Resource

17

17

17

91.00

Technical

9

9

9

100.00

Entire

100

100

100

Pie Chart 3

4.3 The above tabular array shows that the questionnaire was divided in six different sections ‘ i.e. disposal, selling, operations, client services, human resource and proficient. Out of this 31 % employees are from client services, 17 % from human resource, 15 % from selling, 11 % disposal, 10 % from finance, and 9 % are from proficient sections.

What is your place in the occupation?

Table 4

Position

Frequency

Percentage

Valid Percentage

Cumulative %

Top direction

14

14

14

14.00

Middle direction

21

21

21

35.00

Supervisor

34

34

34

69.00

other

31

31

31

100.00

Entire

100

100

100

Pie Chart 4

4.4 This above tabular array shows that the questionnaire divided in the employees of top direction, in-between direction, supervisors, and other degree of employees. Out of this 34 % employees are from supervisory degree, 31 % are from other degrees, 21 % employees are from in-between degree direction, & A ; 14 % are from top direction.

What is your monthly wage?

Table 5

Salary

Frequency

Percentage

Valid Percentage

Cumulative %

Below 15000

17

17

17

17.00

Between 15001-20000

27

27

27

44.00

Between 20001-25000

21

21

21

65.00

Between 25001-30000

15

15

15

80.00

Between 30001-35000

14

14

14

84.00

Between 35001-above

6

6

6

100.00

Entire

100

100

100

Pie Chart 5

4.5 This above tabular array shows that the questionnaire was divided to the employees in six different wages ranges i.e. Below 15000, between 5001-20000, between 20001-25000, between 25001-30000, between 30001-35000, & A ; between 35001-above. Out of this 27 % employees are acquiring the salary between 15001-20000,21 % acquiring the salary between 20001-25000, 17 % acquiring the salary below 15000,15 % are acquiring the salary between 25001-30000,14 % are acquiring the salary between 30001-35000, & A ; 6 % are acquiring the salary 35001-above.

For how long do you work for the organisation?

Table 6

Time period

Frequency

Percentage

Valid Percentage

Cumulative %

Less than 3 months

5

5

5

5.00

Between 3-6 months

27

27

27

32.00

Between 6-12 months

21

21

21

53.00

Between 1-2 old ages

15

15

15

68.00

Between 2-4 old ages

17

17

17

85.00

More than 4 old ages

15

15

15

100.00

100

100

100

Pie Chart 6

4.6 This above tabular array shows that the questionnaire divided in to employees are from six different classs i.e. less than 3 months, between 3-6 months, between 6-12 months, between 1-2 old ages, between 2-4 old ages, More than 4 old ages. Out of this, 21 % employees are working for between 6-12 months, 27 % are working for between 3-6 months, 17 % are working for between 2-4 old ages, 15 % are working for between 2-4 twelvemonth ‘s & A ; More than 4 old ages. 5 % are working for less than 3 months.

Rate the following about your occupation satisfaction.

My occupation means a batch more to me than merely money.

Table 7

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

26

26

26

26.00

Disagree

19

19

19

45.00

Neither Agree nor Disagree

7

7

7

52.00

Agree

30

30

30

82.00

Strongly Agree

18

18

18

100.00

Entire

100

100

100

Pie Chart 7

4.7 This above tabular array shows that 26 % employees are strongly disagree that their occupation means a batch to them than merely money. 30 % disagree, 7 % neither disagree nor agree, 30 % are agree, & A ; 18 % are strongly agree that their occupation means a batch to them than merely money.

The major satisfaction in my life comes from my occupation

Table 8

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

24

24

24

24.00

Disagree

16

16

16

40.00

Neither Agree nor Disagree

9

9

9

49.00

Agree

34

34

34

83.00

Strongly Agree

17

17

17

100.00

Entire

100

100

100

Pie Chart 8

4.8 This above tabular array shows that 24 % employees are strongly disagree that the major satisfaction in their life comes from their occupations. 16 % disagree, 9 % neither agree nor disagree, 34 % are agree, & A ; 175 are strongly agree that the major satisfaction in their life comes from their occupations

I am truly interested in my work.

Table 9

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

37

37

37

37.00

Disagree

23

23

23

60.00

Neither Agree nor Disagree

0

0

0

60.00

Agree

19

19

19

79.00

Strongly Agree

21

21

21

100.00

Entire

100

100

100

Pie Chart 9

4.9 This above tabular array shows that 37 % employees are strongly disagree that they are interested in their work. 23 % employees disagree. 21 % employees agree, & A ; 19 % employees strongly agree that that they are interested in their work.

How much satisfied are you with the calling development in the organisation

I am committed with my calling instead than the organisation.

Table 10

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

19

19

19

19.00

Disagree

14

14

14

33.00

Neither Agree nor Disagree

37

37

37

70.00

Agree

17

17

17

87.00

Strongly Agree

13

13

13

100.00

Entire

100

100

100

Pie Chart 10

4.10 This above tabular array shows that 19 % employees strongly disagree that they are committed with the calling more that the organisation. 14 % employees disagree, 37 % employees neither agree nor disagree, 17 % employees agree, & A ; 13 % employees strongly agree that they are committed with the calling more that the organisation.

I have tonss of chances of calling development in the organisation.

Table 11

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

27

27

27

27.00

Disagree

21

21

21

48.00

Neither Agree nor Disagree

17

17

17

65.00

Agree

22

22

22

87.00

Strongly Agree

13

13

13

100.00

Entire

100

100

100

Pie Chart 11

4.11 This above tabular array shows that 27 % employees strongly disagree that they have tonss of chances of calling development in the organisation. 21 % employees disagree, 17 % neither agree nor disagree, 22 % agree, & A ; 27 % strongly agree that that they have tonss of chances of calling development in the organisation.

I am satisfied with calling development in the organisation

Table 12

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

27

27

27

27.00

Disagree

26

26

26

53.00

Neither Agree nor Disagree

7

7

7

60.00

Agree

23

23

23

83.00

Strongly Agree

17

17

17

100.00

Entire

100

100

100

Pie Chart 12

4.12 This above tabular array shows that 26 % employees strongly disagree that they are satisfied with calling development in the organisation. 17 % employees disagree, 7 % employees neither agree nor disagree, 23 % employees agree, & A ; 27 % employees strongly agree that they are satisfied with calling development in the organisation.

Rate your committedness with the organisation

I am committed with my organisation

Table 13

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

13

13

13

13.00

Disagree

10

10

10

23.00

Neither Agree nor Disagree

37

37

37

60.00

Agree

19

19

19

79.00

Strongly Agree

21

21

21

100.00

Entire

100

100

100

Pie Chart 13

4.13 This above tabular array shows that 13 % employees strongly disagree that they are committed with their organisation. 10 % employees disagree, 37 % employees neither agree nor disagree, 19 % employees agree, & A ; 21 % employees are strongly agree that they are committed with their organisation

I value my organisation more than my occupation

Table 14

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

16

16

16

16.00

Disagree

20

20

20

36.00

Neither Agree nor Disagree

13

13

13

49.00

Agree

30

30

30

79.00

Strongly Agree

21

21

21

100.00

Entire

100

100

100

Pie Chart 14

4.14 This above tabular array shows that 16 % employees strongly disagree that they value their organisation more than their occupation. 20 % employees disagree, 13 % employees neither agree nor disagree, 30 % employees agree, & A ; 21 % employees strongly agree that they value their organisation more than their occupation.

I value organisation more than rewards paid by the organisation

Table 15

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

10

10

10

10.00

Disagree

13

13

13

23.00

Neither Agree nor Disagree

35

35

35

58.00

Agree

25

25

25

83.00

Strongly Agree

17

17

17

100.00

Entire

100

100

100

Pie Chart 15

4.15 This above tabular array shows that 10 % employees strongly disagree that they value the rewards paid by the organisation. 13 % employees disagree, 35 % employees neither agree nor disagree, 25 % employees agree, & A ; 17 % employees agree that they value the rewards paid by the organisation

Are you paid harmonizing to your attempts in the organisation?

Table 16

Frequency

Percentage

Valid Percentage

Cumulative %

More than your attempts

42

42

42

42.00

Equal to your attempts

37

37

37

79.00

Less than your attempts

21

21

21

100.00

Entire

100

100

100

Pie Chart 16

4.16 This above tabular array shows that 42 % employees are paid harmonizing to their attempts in the organisation. 37 % employees are paid equal to their attempts in the organisation, & A ; 21 % are paid less than their attempts in the organisation

Rate the rewards and benefits, given you by the organisation.

I am paid harmonizing to my public presentation.

Table 17

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

20

20

20

20.00

Disagree

17

17

17

37.00

Neither Agree nor Disagree

7

7

7

44.00

Agree

25

25

25

69.00

Strongly Agree

31

31

31

100.00

Entire

100

100

100

Pie Chart 17

4.17 This above tabular array shows that 20 % employees strongly disagree that they are paid harmonizing to their public presentation. 17 % employees disagree, 7 % employees neither agree nor disagree, 25 % employees agree, & A ; 31 % employees strongly agree that they are paid harmonizing to their public presentation.

I value money more than my occupation.

Table 18

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

29

29

29

29.00

Disagree

26

26

26

55.00

Neither Agree nor Disagree

6

6

6

61.00

Agree

23

23

23

84.00

Strongly Agree

16

16

16

100.00

Entire

100

100

100

Pie Chart 18

4.18 This above tabular array shows that 29 % employees strongly disagree that they value money more than their occupation. 26 % employees disagree, 65 neither agree nor disagree, 23 % agree, & A ; 16 % strongly agree that they value money more than their occupation.

I am satisfied wit the benefits given by the organisation

Table 19

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

17

17

17

17.00

Disagree

21

21

21

38.00

Neither Agree nor Disagree

9

9

9

47.00

Agree

23

23

23

70.00

Strongly Agree

30

30

30

100.00

Entire

100

100

100

Pie Chart 19

4.19 This tabular array shows that 17 % employees strongly disagree that they are satisfied with the benefits given by the organisation. 21 % employees disagree, 9 % employees neither agree nor disagree, 23 % employees agree, & A ; 30 % employees strongly agree that they are satisfied with the benefits given by the organisation.

Rate preparation and development in your organisation

I am satisfied with the preparation given in the organisation

Table 20

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

25

25

25

25.00

Disagree

17

17

17

42.00

Neither Agree nor Disagree

0

0

0

42.00

Agree

21

21

21

63.00

Strongly Agree

37

37

37

100.00

Entire

100

100

100

Pie Chart 20

4.20 This above tabular array shows that 25 % employees strongly disagree that they are satisfied with preparation and development given in the organisation. 17 % employees disagree, 21 % employees agree, & A ; 37 % employees agree that they are satisfied with preparation and development given in the organisation.

Training dramas of import function in my calling development

Table 21

Frequency

Percentage

Valid Percentage

Cumulative %

Strongly Disagree

23

23

23

23.00

Disagree

13

13

13

36.00

Neither Agree nor Disagree

6

6

6

42.00

Agree

23

23

23

65.00

Strongly Agree

35

35

35

100.00

Entire

100

100

100

Pie Chart 21

4.21 The above tabular array shows that 23 % employees strongly disagree that preparation and development dramas of import function in their calling development. 13 % employees disagree, 6 % neither agree nor disagree, 23 % employees agree, & A ; 355 employees strongly agree that preparation and development dramas of import function in their calling development.

If you want to discontinue the occupation, which factor influences the most?

Table 22

Frequency

Percentage

Valid Percentage

Cumulative %

Job satisfaction

12

12

12

12.00

Alternatives/Opportunities

13

13

13

25.00

Wages & A ; Benefits

16

16

16

41.00

Career Development

26

26

26

67.00

Organizational committedness

10

10

10

77.00

Training & A ; Development

19

19

19

96.00

Influence of coworkers

4

4

4

100.00

Entire

100

100

100

Pie Chart 22

4.22 This above tabular array shows that 34 % employees want to discontinue the occupation because of occupation dissatisfaction. 13 % employees want to discontinue the occupation because of alternatives/opportunities, 16 % employees want to discontinue the occupation because of low rewards & A ; benefits, 26 % employees want to discontinue the occupation because they are non satisfied with calling development, 10 % employees want to discontinue the occupation because they are non committed with organisation, 19 % employees want to discontinue the occupation because they are non satisfied with preparation & A ; development, & A ; 4 % employees want to discontinue the occupation because of influence of coworkers.

Chapter NO 5

Decision and Recommendations

Decision

5.01 The research based on “factors of employee turnover” , the research is conducted on call centre industry, for this a sample of 100 questionnaires was developed and divided indiscriminately into the employees to cognize the factors of employee turnover. The respondents were from different age groups, different section, and from different occupation places.

5.02 The questionnaire was divided among the employees, in which 75 % employees were male and 25 % employees were female. Most of employees were the age of 20-34 about 74 % . These employees were from top direction, in-between direction, supervisory degree and others. Most of the employees were from supervisory degree or others i.e. 65 % .

5.03 The employees were asked about the occupation satisfaction, calling development, preparation and development, organisational committedness, rewards & A ; benefits and influence of coworkers.

5.04 Through this research it is concluded that the factor, which influences the most in employee turnover is career development. 26 % employees said that they want to discontinue the occupation because of calling development. 19 % employees quit the occupation because of fewer chances of preparation & A ; development. 16 % employees wanted to discontinue the occupation because of low rewards & A ; benefits. 13 % wanted to discontinue the occupations because they have